Our Expertise.
Your peace of mind

We provide you with ongoing support, so you can focus on growth.

What we do

Helping you manage your data infrastructure 

Our managed services are a proactive approach to PI historian management — enabling your business to improve its daily operations and reduce costs by leveraging our network of highly skilled consultants.

We will manage your OSIsoft platform with predefined SLAs. No more “service blackouts” caused by employee absence — TQS will be an extension of your team with our extensive resource pool. Your historian will receive real-time, validated support.

How can we help you with Managed Services? 

We have multiple solutions that you can choose from as we understand that a “one size fits all” may not be suitable to certain companies. In an ever changing, fast paced and Industry 4.0 driven marketplace, we feel it is important to have all the necessary tools to meet your requirements.

Our Managed Services include:

1) An embedded TQS Consultant that can be placed on your site for a period to work on any requirement daily. This can also be done remotely where one of our highly trained and certified consultants will work on a particular project.

2) Follow-the-Sun support provided by our Global Managed Services team, who is always on call and can provide both proactive and reactive support. TQS will design a support package that will meet your specific needs, whether it be audit trails, MS release management, health checks etc.

3) TQS Strategic Consultancy is the next level consultancy comprising of our Subject Matter Expert (SME) leaders. Our thought leader experts can advise you on everything from data infrastructure to accelerating your digital transformation in your data journey.

4) Routine Health Checks, which are typically executed remotely for each site monthly or quarterly, for preventative measures and prescriptive maintenance of yourdata infrastructures. Health Checks deployed regularly can prevent disruptive unplanned downtime, accelerate technology/innovation, support system & data integrity, and ensure readiness of system upgrades.

All of our supports are centrally managed by our Head of Managed Services to ensure that you are getting the support you need.

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Our Expertise

Setup
  • Confirm SLA definitions
  • Agree reporting metrics
  • Define client and TQS team
  • Site readiness assessment
Analysis
  • Knowledge acquisition and transition
  • Connectivity and governance strategy
  • Site historian analysis
  • Definition of corrective actions
Stabilization
  • Remediate issues
  • Expand admin team (offsite/onsite)
  • Confirm SLA targets and measurements
  • Baseline performance reporting of the system
Monitoring
  • Permanent monitoring
  • Continuous improvement
  • Proactive maintenance planning
  • Reporting
Support
  • Strategic planning of historian road map
  • Health checks
  • Program management
  • End user empowerment
Before you go

Some of our other services

Data Infrastructure

Integrate, scale and improve the performance of your data infrastructure
Learn more

Program Management

Need help in leading programs or projects?
Find out more about how we can help you
Learn more

Consulting Services

Discover our other areas of expertise, and industries we work with
Learn more

Technology Expertise & Partners

We partner with the best fit technology solutions, to bring you the greatest value.
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